Airlines don't design their systems to cancel flights or lose luggage.
Dell doesn't design computers to not turn on.
BB, however, designed this feature to work this way.
Big difference.
Airlines don´t design their systems to cancel flights, by the do cancel flights and they do lose luggage, so you can complaint about it, because it is not supposed (and designed) to work like this, and you are paying for it.
I am quite sure that BuzzerBeater developers did not plan to spoil a Supporter feature. They offer an improved game experience for Supporters, and Supporters are paying for this (both to support the game and to gain some extra features), so they have the right of complaining about things that are not working as they should.
That's made in the bug forum for programming issues, and in the General forum for other more qualitative complaints (for example about the new limit for arena attendance).
¡Me aburro! (Homer Simpson)