Early in the season, when you haven't played that hated rival, the fan survey gives you an "n/a", but it is obviously included in the average rating you get from the fans. All my ratings are 3 1/2 to 5, yet my overall fan satisfaction rating is just 3, and it's affecting my attendance. When there is an "n/a" still on the page it should count as 5 stars, not 0.